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policies & privacy

workshop cancellation policy
We require a minimum of 72 hours notice to cancel your participation in a class. Store credit will be issued for class cancellations, no refunds. Credits can be applied to another workshop or store merchandise. Any cancellations within 72 hours of the class are forfeited. Please email us at makersstudio@therarebird.com  to confirm your cancellation. 

If a class is cancelled by Rare Bird or the instructor, we will notify you and issue a full refund. 

information for parents
For participants under 18 years of age we will provide a consent form to be signed the day of class. 

product return policy
You are welcome to return an item for a different size, product or store credit. Merchandise must be returned in its original packaging, with all original tags in tact and in the condition it was received at time of purchase. Returns & exchanges must be within 30 days of purchase date with proof of purchase receipt.

Sale items, Gift cards, and Boxes-of-Boom by Makbuilt are non-returnable/refundable (Makbuilt covered by artist warranty).

shipping returns
Shipping fees are non-returnable/refundable. Customer is responsible for return shipping fee. Please send returns to 3883 Piedmont Ave. Oakland, CA 94611, not to original manufacturer. We recommend shipment tracking or insurance for items over $75 when shipping returns as we cannot guarantee delivery by your chosen carrier. Once a return has been received by us we will send a brief confirmation email to affirm its receipt.

If the item or items do not meet the return policy standards listed above, the return may be rejected and sent back to you or only partial credit maybe granted at our discretion; dependent upon which return standards have not been met. If return has been approved in full or in part, or rejected, you will either receive a digital copy of your store credit or a detailed notification of its rejection within 7 business days of your confirmation email. We also keep store credit on file for in-store purchases under your name. If you do not hear from us within 7 days, please contact us. Please check your spam folder before doing so, as our responses may have been delivered there. If you have any questions about returning items please do not hesitate to contact us.

Privacy Policy
Your privacy is very important to us! 
This policy covers how we use your personal information. Rare Bird takes your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. Security and Storage Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies and Browser Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. Email marketing With your permission, we may send you emails about our store, new products and other updates. Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all accepted industry standards. Age of Consent By using this site, you represent that you are at least 18 years of age. Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. Questions & Contact Information If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.