policies & privacy
workshop cancellation policy
We require a minimum of 72 hours notice to cancel your participation in a class. Store credit will be issued for class cancellations, no refunds. Credits can be applied to another workshop or store merchandise. Any cancellations within 72 hours of the class are forfeited. Please email us at firstname.lastname@example.org to confirm your cancellation.
If a class is cancelled by Rare Bird or the instructor, we will notify you and issue a full refund.
information for parents
For participants under 18 years of age we will provide a consent form to be signed the day of class.
product return policy
You are welcome to return an item for a different size, product or store credit. Merchandise must be returned in its original packaging, with all original tags in tact and in the condition it was received at time of purchase. Returns & exchanges must be within 30 days of purchase date with proof of purchase receipt.
Sale items, Gift cards, and Boxes-of-Boom by Makbuilt are non-returnable/refundable (Makbuilt covered by artist warranty).
Shipping fees are non-returnable/refundable. Customer is responsible for return shipping fee. Please send returns to 3883 Piedmont Ave. Oakland, CA 94611, not to original manufacturer. We recommend shipment tracking or insurance for items over $75 when shipping returns as we cannot guarantee delivery by your chosen carrier. Once a return has been received by us we will send a brief confirmation email to affirm its receipt.
If the item or items do not meet the return policy standards listed above, the return may be rejected and sent back to you or only partial credit maybe granted at our discretion; dependent upon which return standards have not been met. If return has been approved in full or in part, or rejected, you will either receive a digital copy of your store credit or a detailed notification of its rejection within 7 business days of your confirmation email. We also keep store credit on file for in-store purchases under your name. If you do not hear from us within 7 days, please contact us. Please check your spam folder before doing so, as our responses may have been delivered there. If you have any questions about returning items please do not hesitate to contact us.
Your privacy is very important to us!