policies & privacy
workshop cancellation policy
We require 72 hours notice to cancel your participation in a class. Store credit will be issued for class cancellations, no refunds. Credits can be applied to another workshop or store merchandise. Cancellations less than 72 hours notice receive no credit. Please email us at firstname.lastname@example.org to notify us of your cancellation.
If a class is cancelled by Rare Bird or the instructor, we will notify you and issue a full refund or credit of your choice.
information for parents
All of our classes are built for adults but many are appropriate for young people, and they are welcome! Please contact us for participants under 18 years of age.
Young adults may attend appropriate workshops without an adult present. Please contact us and we will require a consent form to be signed prior to the day of class.
product return policy
We welcome exchanges on purchases within 30 days, with your receipt, original tags, packaging and un-altered, un-damaged items. We will issue store credit that can be used towards merchandise or studio workshops.
Sale items, Gift cards, and Boxes-of-Boom by Makbuilt are non-returnable/refundable (Makbuilt covered by artist warranty).
Shipping fees are non-returnable/refundable. Customer is responsible for return shipping fee. Please notify us if you are shipping a return. Please send returns to 3883 Piedmont Ave. Oakland, CA 94611, not to original manufacturer. We recommend shipment tracking or insurance for items when shipping returns as we cannot guarantee delivery by your chosen carrier. Once a return has been received by us we will send a confirmation email to affirm its receipt.
Your privacy is very important to us!
This policy covers how we use your personal information. Rare Bird takes your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address, Email Address, Credit Card Information, In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Email marketing Only with your permission, we may send you emails about our store, new products and other updates.
Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all accepted industry standards.
Age of Consent By using this site, you represent that you are at least 18 years of age.
Questions & Contact Information If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.